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Returns and Exchanges

How it works

Select the item to return

Get a return confirmation

Ship item back within 30 days

Start the process

Common Questions

What is the return shipping policy?

Returns must be in new and unused condition. Returns must be received at our warehouse within 30 days from purchase date for a refund. Store credit will be issued for returns received after 30 days and up to 45 days from date of purchase. Returns and exchanges will not be accepted after 45 days. No restocking fees. Gift returns will be processed as an exchange or store credit only. Customer is responsible for any return shipping charges. Shipping is nonrefundable. Final Sale Items are NOT protected by Buffalo Jackson’s Warranty Policy and are not returnable.

How often are requests processed?

Return requests are processed daily. Please note, a prepaid return label is not provided.

Gift Returns

All gift returns must be requested through the original order placed. To request the return, please have the original order number and email address listed on the order.

If you need assistance, please email us at or give us a call at 1-800-644-0340.

IS a pre-paid label provided?

No, a prepaid return label is not provided.

Final sale items?

Final Sale items are not protected by Buffalo Jackson’s warranty policy and are not returnable.

Other Questions

If you have additional questions or need assistance, please contact customer service at 1-800-644-0340 or