Warranty & Return Policy

In this disposable world, we aim to create products that last.

We invest in craftsmen who care, and our hope is that the products you receive will clearly reveal that character. As intentional as we are about this, we recognize that issues can still exist.

Holiday Return Policy

The Return policy will be be extended to 60 days for orders placed between 11/20/18 - 12/25/18. For any further questions please contact us at support@buffalojackson.com or call us at 1-800-644-0340

Click Here for the 2018 Holiday Shipping Deadlines.

Leather Goods Warranty

Buffalo Jackson’s Leather Goods Warranty covers manufacturing defects found in materials or workmanship throughout the first year of the product’s life. Manufacturing defects include rivets, locks, and other hardware pieces found on our products. Our warranty also covers unnatural leather tears, irregular stitching, or failing zippers. Manufacturing defects do not include small leather scars, creases, or variations in color. Our leather is a natural material, which means these natural characteristics can occasionally exist on our products.

All repairs made for manufacturing defects are subject to the availability of necessary parts and materials. We will make every effort to match the original color and style of your product, but cannot guarantee that repaired items will be an exact match of the original look. We will make a manufacturing defect repair to your bag one time, and if the repair fails, we will replace the product.

Buffalo Jackson will provide a FedEx label for product shipment for Leather Goods Warranty returns made within six months of purchase. The customer must provide shipping arrangements for returns made after six months from the purchase date.

Please note that our warranty only covers leather goods purchased through the Buffalo Jackson website or at the Buffalo Jackson flagship store. If your product was purchased through a third-party retailer, please contact them directly.

Please note that our warranty does not cover any damage that may be incurred to personal items kept or stored within your Buffalo Jackson bag or product.

Shoes + Belts Warranty

Excluding normal wear and tear, we offer a full warranty on all shoes and belts throughout the first year of the product’s life. If defective stitching or another manufacturing issue exists within the first year, please contact us and we will do our best to repair it.

Please note that our warranty only covers shoes and belts purchased through the Buffalo Jackson website or at the Buffalo Jackson flagship store. If your product was purchased through a third-party retailer, please contact them directly.

Return + Exchange Policy

We recognize that there are times when a product may not meet your expectations, or you may need to order a different size. For these reasons, you may return your new and unused product within 30 days of purchase for a refund.

If you would like to return your item, there is no restocking fee, but you will be responsible for paying the shipping back to us. If you wish to exchange your item, we will send the new product back to you at no additional shipping charge.

All returns must be received 30 days after the purchase date in order to receive a full refund. Store credit will be issued for returns received after that date. Returns will not be accepted after 90 days from purchase.

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Thank you for your loyalty to the Buffalo Jackson brand. If there are any issues with your purchase, we want to hear about it. Through every product we create, we seek to Honor Your Wild.