In this disposable world, we aim to create products that last. We invest in craftsmen who care, and our hope is that the products you receive will clearly reveal that character. As intentional as we are about this, we recognize that issues can still exist.

Our products are guaranteed through a one year warranty from the date of purchase when used under normal conditions. This warranty covers material defects and manufacturing defects such as rivets, locks, and other hardware pieces found on our products. Coverage is void if damage is caused by unreasonable wear or neglect, normal wear and tear, damage from personal contents from within, or if you’ve changed your mind. Products purchased from any retailer other than through our online store are not eligible for coverage. Final Sale items are not protected by Buffalo Jackson’s warranty policy and are not returnable.

Repairs will be made whenever possible, but, subject to the availability of necessary parts and materials. We will make every effort to match the original color style of your product, however, we cannot guarantee that repaired items will be an exact match to the original. If a repair can not be made, we will send a replacement or if a replacement is not available, we will issue a store credit for your purchase price. If your product was purchased from a third-party retailer, please contact them directly.

UPDATED RETURN POLICY (Effective 2/25/26)
We've updated our return policy to better protect against short-term use and returns, while continuing to serve our customers with fairness and clarity.
While most orders under $3,000 remain free of restocking fees, we reserve the right to apply a 20% restocking fee on:
• Orders of $3,000 or more
• Any orders placed by costume, production, or wardrobe companies without prior approval
This ensures we can continue offering premium products while protecting against misuse. We've also streamlined our gift return process. All gift returns will now be issued as store credit only.

RETURN SHIPPING POLICY

Returns must be in new, unused, and unworn condition.

Returns must be received at our warehouse within 30 days from the date of receipt to qualify for a refund. Returns and exchanges will not be accepted after 30 days.

There are no restocking fees for most orders under $3,000. For orders of $3,000 or more, we reserve the right to implement a 20% restocking fee.

For orders placed by costume, wardrobe, production, or other commercial-use entities without prior written approval from Buffalo Jackson Customer Service, we reserve the right to apply a 20% restocking fee regardless of order total.

Gift returns will be processed as store credit only.

Customers are responsible for return shipping charges. Shipping fees are nonrefundable.

We reserve the right to refuse returns that show signs of wear, use, damage, or alteration.

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