Here’s the deal. We work really hard to build our products with craftsman whose bottom line is quality. In this goofy throwaway world, our goal here at Buffalo Jackson is that what we offer will last for a long, long time. But we know sometimes there are still problems.
Return & Exchange Policy
We understand that there are times you might not like your product or you may get the wrong size. We offer a 30-day window to return your product for a full refund (less original shipping fees) if in unused and new/perfect condition. If you would like to return your item, there is no restocking fee, but you will be responsible for paying the shipping back to us. If you would like to exchange your item we will send the new product back to you at no additional shipping charge.
All returns must be RECEIVED 30 days after the purchase date in order to receive a refund. After that date, a store credit will be issued. Returns will not be accepted after 90 days.
Leather Goods Warranty
Buffalo Jackson will repair manufacturing defects in materials or workmanship issues for the first two years of the life of the product.
While this warranty covers manufacturing defects, it does not cover any damage caused by misuse, neglect, accidents, abrasion, normal wear-and-tear, or transit damage.
If for some reason you don’t like the product, return it within the first thirty days in new and unused condition, for an exchange or full refund less original shipping fees. (Please note customer is responsible for return shipping.)
Our warranty only covers leather goods purchased on our website, not at retail stores. You will need to head on over there and deal with them directly.
Shoes & Belt Warranty
If our shoes or belts do not live up to your expectations, simply return it in new and unused condition within the first thirty days for an exchange or full refund (less shipping fees). Excluding normal wear and tear, we give you a full one year warranty on shoes & belts. If there is defective stitching or another manufacturing issue within the first year, email us and we will do our best to fix it.
Our warranty only covers shoes and belts purchased on our website, not at retail stores. You will need to deal with them directly.
So thank you for your support and again, if there’s a problem of any kind, we want to hear about it.
Honor your wild.