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Contact Us | Customer Service
Call us
1-800-644-0340
Monday–Friday, 9am–4:30pm ET
Email us
support@buffalojackson.com
Include your order number if you have one.
Buffalo Jackson & Jack Andrews HQ
317 Matthews-Mint Hill Road #208
Matthews, NC 28105
Questions?
Whether you have an order question, product related questions, or need more information about Buffalo Jackson, Jack Andrews, or both, we would love to help. You can fill out this form here, or email us directly using the links below.
If you've already placed an order let us know which brand it's about and include your order number (it starts with BJTC) so we can get right to it.
Mailing Address
317 Matthews-Mint Hill Road #208
Matthews, NC 28105
Get in touch
Backed by Buffalo Jackson
Two brands. One team.
The same team in Matthews, North Carolina handles every order, exchange, return and question for both Buffalo Jackson and Jack Andrews, so whichever one you bought, you're in the right place.
Limited vintage-luxury leather and tailored wool, made in collaboration with Buffalo Jackson.
Shop Jack AndrewsAuthentic Buffalo Jackson and Jack Andrews items are only sold at BuffaloJackson.com. Seeing our products on other sites at a steep discount? They may be counterfeit. Guarantee an authentic item by shopping direct.
Before you write
Common questions
How long does shipping take?
Orders ship within 1–2 business days. We don't ship on weekends or holidays. Ground Express orders placed by noon ET ship the same day. Standard ground usually arrives in about 7–10 days and Ground Express in 3–5 business days. US orders over $399.95 ship free with standard ground.
Do you offer extended holiday returns?
Yes. Orders placed November 3 through December 12 can be returned or exchanged through January 11, so gifts can be tried on after the holidays. Items must be new, unused and unworn. Orders placed after December 12 follow our standard 30-day window. Start a return.
How do I track my order?
We email your tracking number as soon as your order ships. You can also track your order anytime with your order number and the email on your order. Please allow 24–48 hours for the first carrier scan.
Is Jack Andrews part of Buffalo Jackson?
Yes. Jack Andrews is a limited vintage-luxury collection made in collaboration with Buffalo Jackson and sold only at BuffaloJackson.com. Orders, returns, exchanges, repairs and warranty claims for both brands go through the same Buffalo Jackson customer service team.
Can I order Buffalo Jackson and Jack Andrews together?
Yes. Both brands share one cart and one checkout, so you get one order number (it starts with BJTC) and one confirmation email. Everything ships from our warehouse in Matthews, North Carolina. If any part of your order ships in a separate box, you'll get a tracking email for each package.
What is your return policy?
Return items in new, unused and unworn condition within 30 days of delivery. Customers pay return shipping, and original shipping is nonrefundable. Gift returns are processed as store credit. Returns are processed within 5–7 business days of arriving at our warehouse. Start a return.
How do exchanges work?
Start an exchange from our returns page and we'll send a prepaid shipping label for US orders. If the size you need is out of stock, email or call us with your order number and the size and we'll help.
What does the warranty cover?
Both brands carry a one-year warranty from the date of purchase covering material and manufacturing defects, including hardware like rivets and locks. We repair whenever we can and replace when we can't. Request a repair.
I need to change my shipping address.
Contact us as soon as possible at support@buffalojackson.com or 1-800-644-0340 (Monday–Friday, 9am–4:30pm ET). Once an order is with the carrier we can't change the address.
Do you ship internationally?
Yes, to Australia, Canada, France, Germany, Italy and the UK, by FedEx. Duties and taxes aren't included in the shipping price and are paid on delivery.
More answers in our FAQ.