We are so sorry to hear that you are experiencing a problem with your purchase.
Buffalo Jackson will repair manufacturing defects in materials or workmanship issues for the first two years of the life of the product.
While this warranty covers manufacturing defects, it does not cover any damage caused by misuse, neglect, accidents, abrasion, normal wear and tear, or transit damage.
Once the information is received, we will reach out to you with our repair instructions. If for any reason a repair cannot be made, we will replace your bag.
**We can not substitute a replacement bag with a different style unless the original bag is no longer available for purchase.**
If you have any questions on submitting your repair, please give us a call at 1-800-644-0340.