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Request A Repair

Request a repair or replacement part:

We are so sorry to hear that you are experiencing a problem with your purchase.

Buffalo Jackson will repair manufacturing defects in materials or workmanship issues for the first year of the life of the product of all orders completed after November 1, 2018.

While this warranty covers manufacturing defects, it does not cover any damage caused by misuse, neglect, accidents, abrasion, normal wear and tear, or transit damage. 

Please provide the following information to start your repair request:

  1. Order number or the name of the purchaser
  2. A brief description of the defect
  3. Pictures of the area described
  4. Please submit your request to

Once the information is received, we will reach out to you with our repair instructions. If for any reason a repair cannot be made, we will replace your bag.  

**We can not substitute a replacement bag with a different style unless the original bag is no longer available for purchase.**

If you have any questions on submitting your repair, please give us a call at 1-800-644-0340.