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Customer Service

Buffalo Jackson Trading Co. Customer Service

Buffalo Jackson Trading Co is pleased to offer a very high standard of Customer Service. This section will provide you with all you need to know to make shopping at Buffalo Jackson a pleasant & secure shopping experience.

Shipping & Delivery

  • All orders are shipped within 1-3 business days.
  • Your billing address must exactly match the location where your credit card bill is sent.
  • Once you have submitted your order, you will receive an order confirmation email to confirm that your order has been received. This email will contain your order number, which along with the zip code of your shipping address, will be all you need to track your order.
  • You can also track your order online or by calling us at 1-800-644-0340. Some orders that contain multiple items may be received in separate packages. If you have a question about multiple packages, please contact us at

 Returns & Replacements

We want you to be fully satisfied with every item you purchase from Buffalo Jackson. If, for whatever reason, you are not satisfied with your purchase, we will accept returns within 45 Days after purchase if the following conditions are met:

  • All items must be unworn.
  • All Items must be in their original packaging.
  • You must include the RA authorization # and Print the RA Packing Slip and place it in the box with they items you are returning/exchanging. 

PLEASE NOTE: Our same great Return Policy applies to items purchased from our Sale section.

We offer the following simple steps to return your items:

  1. Click here to start your return process
  2. Take note of the RA# assigned to you and print a copy of the RA packing form
  3. Package your item with the RA packing form you printed in step 2 and send it back to us:
Buffalo Jackson Trading Co. Fulfillment

500 Linkwood Road
Rock Hill, SC 29730-7701


If you have any questions while trying to place an order, you can email us at or call 1-800-644-0340 and we would be happy to assist you.

Back Orders

Although we make every effort to be in stock for your order, popular items do become temporarily unavailable, or “backordered,” at times. If any item in your purchase is backordered you will be notified ASAP. If you have any questions about an item placed on backorder, you can email us at or call 1-800-644-0340 and we would be happy to assist you.

Privacy & Security

Buffalo Jackson is proud to offer our customers a fully secure shopping environment. Buffalo Jackson Trading Co is a "VeriSign Secured" site, meaning that all credit card information and other confidential information are encrypted using SSL technology. Your credit card information will not be retained once you make a purchase.

We are committed to protecting the privacy of our customers. We do not share any of our customer's personal information with any third parties without your permission.