The Return Process
Step 1: Click on the Request Return Link located at the bottom of the page.
- Enter your Order ID # located on your confirmation E-mail. Enter the email address you used when checking out (this will be the same email that your confirmation order was sent to). Follow the instructions and fill out the information on the Request Returns page.
Step 2: Wait for your Return Request to be approved
Return requests are processed daily. We will review your return and approve your order within 24-48 hours with an email notification. Please follow the link in the email back to your return request to complete the final steps.
Step 3: Print Return Packing Slip
Please click on the "Print Packing Slip" button to view and print your return label. Place this label inside your return package and send the package to:
Buffalo Jackson Trading Co. Fulfillment
RA# (place your RA# here)
500 Linkwood Road
Rock Hill, SC 29730-7701
Return requests that contain shoes, sandals, boots, and the bozeman belts, bozeman wallet, and monterey belt will need to have a unique return authorization number written on the box that will be sent with your return approval to receive proper credit or exchange in a timely manner.
Please allow 5-7 business days for us to process your return. You will be notified when we recieve your package and if there is any action on our part (refund, exchange, etc...)