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Shipping carriers have indicated they are expecting unprecedented order volume this holiday season. With the possibility of shipping delays we recommend you shop early with us to help ensure that your gifts arrive on time. We stand by our product wholeheartedly, and will do our best to process your order as fast as possible, however, we can not take responsibility for delays caused by COVID-19, weather and third-party shipping delays. Thank you for your continued support and loyalty.

2020 Shipping Deadlines

All gift returns must be requested through the original order placed.  No changes can be made such as email address to an order that has been completed.  To request the return, please have the original order number and email address listed on the order. Final Sale Items are NOT protected by Buffalo Jackson’s Warranty Policy and are not returnable.

All returns and exchanges must be submitted by 1/18/21. For any further questions please contact us at or call us at 1-800-644-0340.

Head over to your account page to view your order status. For any further questions please contact us at or call us at 1-800-644-0340

Contact us as soon as possible at or 1-800-644-0340

You can request a return here

Thanks for your inquiry about personalization. Unfortunately, we are not able to do custom monogramming or engraving on our products. But, we find that every town has a local leather shop and local engraver that can help if you were to do a quick search.

Unfortunately, we are unable to include personal messages or notes in our packages - even if they are gifts. If you would like to add a message or card to your package we recommend having the order shipped to your personal address first.

You can send an email to, or call our toll free Customer Service support line during normal business hours at 1-800-644-0340

If you open your package to find something missing, please contact us at 

This happens sometimes when customers put in a different email address or mistype their email address when they place an order. Please contact or call us at 1-800-644-0340

We understand that there are times you might not like your product, and we offer a 30 day window to return your product for a full refund if in unused and perfect condition (less original shipping fees). If you would like to return your item, there is no restocking fee, but you will be responsible for paying the shipping back to us.

We are unable to fulfill international orders at this time.

Final Sale Items are NOT protected by Buffalo Jackson’s Warranty Policy and are not returnable.