Frequently Asked Questions

I Still See my Order as Processing, Did It Ship?

For Standard Ground shipping please allow 3 - 5 business days to process and ship your order. For Express Shipping, orders placed prior to 2:00pm (EST) M-F should ship same day. Allow 24 - 48 hours for the tracking scan information to update.

Click here to view your order status. For any further questions please contact us at support@buffalojackson.com or call us at 1-800-644-0340.

I Just Placed my Order and I Realized I Need To Change my Shipping Address.

I Just Received my Order and I Want To Exchange Something.

You can request a return here

Can you monogram or emboss your leather goods?

Thanks for your inquiry about personalization.Unfortunately, we are not able to do custom monogramming or engraving on our products. But, we find that every town has a local leathershop and local engraver that can help if you were to do a quick search

Can I add a personal note or message to my package if it's a gift?

Unfortunately, we are unable to include personal messages or notes in our packages - even if they are gifts. If you would like to add a message or card to your package we recommend having the order shipped to your personal address first.

I Am Trying To Place an Order and I am Having Trouble.

You can send an email to support@buffalojackson.com, or call our toll free Customer Service support line during normal business hours 1-800-644-0340

I Received my Order and I am Missing An Item.

If you open your package to find something missing, please contact us at support@buffalojackson.com

I Have Not Received A Notification Since Placing my Order.

This happens sometimes when customers put in a different email address or mistype their email address when they place an order. Please contact support@buffalojackson.com or call us at 1-800-644-0340

Return Shipping

We understand that there are times you might not like your product, and we offer a 30 day window to return your product for a full refund if in unused and perfect condition (less original shipping fees). If you would like to return your item, there is no restocking fee, but you will be responsible for paying the shipping back to us

International Shipping Policy

We are unable to ship international orders at this time due to a system upgrade that has been implemented for our website. We are hoping to have this resolved after the first of the year. We are sorry for any inconvenience this may have caused. Thank you.