For Standard Ground shipping please allow 3 - 5 business days to process and ship your order. For Express Shipping, orders placed prior to 2:00pm (EST) M-F should ship same day. Allow 24 - 48 hours for the tracking scan information to update.
Contact us as soon as possible firstname.lastname@example.org or 1-800-644-0340
Thanks for your inquiry about personalization.Unfortunately, we are not able to do custom monogramming or engraving on our products. But, we find that every town has a local leathershop and local engraver that can help if you were to do a quick search
Unfortunately, we are unable to include personal messages or notes in our packages - even if they are gifts. If you would like to add a message or card to your package we recommend having the order shipped to your personal address first.
You can send an email to email@example.com, or call our toll free Customer Service support line during normal business hours 1-800-644-0340
This happens sometimes when customers put in a different email address or mistype their email address when they place an order. Please contact firstname.lastname@example.org or call us at 1-800-644-0340
We understand that there are times you might not like your product, and we offer a 30 day window to return your product for a full refund if in unused and perfect condition (less original shipping fees). If you would like to return your item, there is no restocking fee, but you will be responsible for paying the shipping back to us