In this disposable world, we aim to create products that last. We invest in craftsmen who care, and our hope is that the products you receive will clearly reveal that character. As intentional as we are about this, we recognize that issues can still exist.

Our products are guaranteed through a one year warranty from the date of purchase when used under normal conditions. This warranty covers material defects and manufacturing defects such as rivets, locks, and other hardware pieces found on our products. Coverage is void if damage is caused by unreasonable wear or neglect, normal wear and tear, damage from personal contents from within, or if you’ve changed your mind. Products purchased from any retailer other than through our online store are not eligible for coverage.

Repairs will be made whenever possible, but are subject to the availability of necessary parts and materials. We will make every effort to match the original color and style of your product; however, we cannot guarantee that repaired items will be an exact match to the original. If a repair cannot be made, we will send a replacement when one is available.

Please note that defective items reported after 30 days of purchase are not eligible for a refund to the original payment method — in these cases, when repairs cannot be made, a store credit or exchange will be issued instead. If a replacement is not available, store credit for your purchase price will be issued.

RETURN SHIPPING POLICY

Returns must be in new, unused, and unworn condition.

Returns must be received at our warehouse within 30 days from the date of receipt to qualify for a refund, exchange, or store credit. Returns and exchanges will not be accepted after 30 days.

There are no restocking fees for most orders under $3,000. For orders of $3,000 or more, we reserve the right to implement a 20% restocking fee.

For orders placed by costume, wardrobe, production, or other commercial-use entities without prior written approval from Buffalo Jackson Customer Service, we reserve the right to apply a 20% restocking fee regardless of order total.

Gift returns will be processed as store credit only.

Customers are responsible for return shipping charges. Shipping fees are nonrefundable.

We reserve the right to refuse returns that show signs of wear, use, damage, or alteration.

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