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Orders placed will ship within 1-2 business days. Please note, we do not ship over the weekends. Expedited or Ground Express shipments will ship the same day if placed by noon (EST) or the next business day.
Your tracking information will be emailed to you once the order is in the hands of the carrier. Please allow 24-48 hours for the initial scan to update. If it has been over 48 hours since the carrier has picked up your package and there are still no updates, please contact customer service at support@buffalojackson.com.
Delivery times for each carrier choice is an estimate only. Most of our orders will be delivered within that time frame. If not, it is usually a circumstance beyond our control such as the weather or an unexpected carrier delay. Please refer to your emailed tracking number for updates regarding delivery. All orders over $450.00 will be shipped with a signature needed for delivery.
For International orders, your purchase may be subject to certain import duties and taxes imposed by your country before final delivery. We do NOT include those charges in the price of your shipping cost. You must comply with the local laws and regulations and pay all applicable duties, taxes and fees. We recommend that you contact your local customs office for an estimate of those fees. Once your order has been handed to the carrier of your choice, please allow ample time for scans to update as international orders may take longer than the domestic time of 24-48 hours. We currently ship internationally to Australia, Canada, France, Germany, Italy and the UK. Please contact customer service at support@buffalojackson.com with any questions regarding your shipment.
Freight Forwarders: Buffalo Jackson reserves the right to refuse to ship to freight forwarders
Costume Designers: Orders shipping to costume design companies will be subject to a restocking fee of 20% for all returned items.
