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Warranty & Return Policy

  

Here’s the deal. We work really hard to build our products with craftsman whose bottom line is quality. In this goofy throwaway world, our goal here at Buffalo Jackson is that what we offer will last for a long, long time. But we know sometimes there are problems.  

RETURN POLICY

We understand that there are times you might not like your product, and we offer a *30 day window to return your product for a full refund (*45 days are allowed during the Holidays for orders placed (Nov 15th-Nov 30th) if in unused and perfect condition (less original shipping fees). If you would like to return your item, there is no restocking fee, but you will be responsible for paying the shipping back to us

LEATHER GOODS

We work really hard to build our products with craftsman whose bottom line is quality. In this goofy throwaway world, our goal here at Buffalo Jackson is that what we offer will last for a long, long time. But we know sometimes there are problems

Buffalo Jackson will repair manufacturing defects in materials or workmanship issues for the first two years of the life of the product.

While this warranty covers manufacturing defects, it does not cover any damage caused by misuse, neglect, accidents, abrasion, normal wear and tear, or transit damage.

If for some reason you don’t like the product, return it within the first thirty days in new and unused condition, for an exchange or full refund less original shipping fees. (Please note customer is responsible for return shipping.)

If you contact us, either by email or phone, rest assured you’ll be communicating with knowledgeable flesh and blood, not idiots or robots. 

 
SHOES & BELTS

Here’s the deal. We work really hard to build our products with the finest materials and with craftsman whose bottom line is quality. In this goofy throwaway world, our goal here at Buffalo Jackson is that what we offer will last for a long, long time. But we know sometimes there are problems. If something doesn’t live up to your expectations, simply return it in new and unused condition within the first thirty days for an exchange or full refund (less shipping fees). If you contact us, either by email or phone, rest assured you’ll be communicating with knowledgeable flesh and blood, not idiots or robots. Our customer service team has one desire ­ for you to be satisfied. Period. 

 
CLOTHING
 

Here’s the deal. We work really hard to build our products with craftsman whose bottom line is quality. In this goofy throwaway world, our goal here at Buffalo Jackson is that what we offer will last for a long, long time. But we know sometimes there are problems.

If our shoes don’t live up to your expectations when you receive them, simply return them within the first 30 days in new and unused condition for an exchange or full refund. Excluding normal wear and tear, we give you a full one year warranty. If there is defective stitching or another manufacture issue within the first year, email us and we will do our best to fix it.

Our warranty only covers shoes and belts purchased on our website, not at retail stores. You will need to head on over there and deal with them directly.

If you contact us, either by email or phone, rest assured you’ll be communicating with knowledgeable flesh and blood, not idiots or robots. Our customer service team has one desire ­ for you to be satisfied. Period.

So thank you for your support and again, if there’s a problem of any kind, we want to hear about it. 


So that’s the deal.


Honor your wild.