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Return

 

Step 1: Click on the Request Return Link located at the bottom of the page.

- Enter your Order ID # located on your confirmation E-mail. Enter the email address you used when checking out (this will be the same email that your confirmation order was sent to). Follow the instructions and fill out the information on the Request Returns page. 

Step 2: Wait for your Return Request to be approved

Return requests are processed daily. We will review your return and approve your requests within 24-48 hours with an email notification. Please note, a prepaid return label is not provided. If you have a question or problem with your order, please contact customers service - 1-800-644-0340 or support@buffalojackson.com

Once your request is approve, you can follow the link in the email back to your return request to complete the final steps of printing packing slip to be included in the box.

 

Step 3: Print Return Packing Slip

Once request is approved, please click on the "Print Packing Slip" button on the email to view and print your return paperwork. Please include this with the item(s) being returned.

SPECIAL INSTRUCTIONS:

Return requests that contain shoes, sandals, boots, and some belts will need to have a unique return authorization number written on the box that will be sent with your return approval to receive proper credit or exchange in a timely manner.


Please allow 5-7 business days for us to process your return. You will  be notified when we recieve your package and if there is any action on our part (refund, exchange, etc...)

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