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FAQ

I Still See my Order as Processing, Did It Ship?

Click here to view your order status. For any further questions please contact us at support@buffalojackson.com or call us at 1-800-644-0340

 

I Just Placed my Order and I Realized I Need To Change my Shipping Address.

Contact us as soon as possible at support@buffalojackson.com or 1-800-644-0340

 

I Just Received my Order and I Want To Exchange Something. 

You can request a return here

 

I Am Trying To Place an Order and I am Having Trouble. 

You can send an email to support@buffalojackson.com, or call our toll free Customer Service support line during normal business hours 1-800-644-0340

 

I Received my Order and I am Missing An Item. 

If you open your package to find something missing, please  contact us at  support@buffalojackson.com 

 

I Have Not Received A Notification Since Placing my Order. 

This happens sometimes when customers put in a different email address or mistype their email address when they place an order. Please contact support@buffalojackson.com or call us at 1-800-644-0340


Return Shipping 

We understand that there are times you might not like your product, and we offer a *30 day window to return your product for a full refund (*45 days are allowed during the Holidays for orders placed ( Nov 15th-Nov 30th) if in unused and perfect condition (less original shipping fees). If you would like to return your item, there is no restocking fee, but you will be responsible for paying the shipping back to us


International Shipping Policy 

We have partnered with a third party to service our international customers. Once you have created your shopping Cart, choose the "Outside The U.S.?" button. You will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.


Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.