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What is the Return Policy for Holiday gifts?

The Return Policy will be extended to 60 days during [11/20/17 - 12/24/17]. For any further questions please contact us at support@buffalojackson.com or call us at 1-800-644-0340

I Still See my Order as Processing, Did It Ship?

Click here to view your order status. For any further questions please contact us at support@buffalojackson.com or call us at 1-800-644-0340


I Just Placed my Order and I Realized I Need To Change my Shipping Address.

Contact us as soon as possible at support@buffalojackson.com or 1-800-644-0340


I Just Received my Order and I Want To Exchange Something. 

You can request a return here


Can you monogram or emboss your leather goods?

Thanks for your inquiry about personalization. Unfortunately, we are not able to do custom monogramming or engraving on our products. But, we find that every town has a local leather shop and local engraver that can help if you were to do a quick search


Can I add a personal note or message to my package if it's a gift?

Unfortunately, we are unable to include personal messages or notes in our packages - even if they are gifts. If you would like to add a message or card to your package we recommend having the order shipped to your personal address first.


I Am Trying To Place an Order and I am Having Trouble

You can send an email to support@buffalojackson.com, or call our toll free Customer Service support line during normal business hours 1-800-644-0340


I Received my Order and I am Missing An Item. 

If you open your package to find something missing, please  contact us at  support@buffalojackson.com 


I Have Not Received A Notification Since Placing my Order. 

This happens sometimes when customers put in a different email address or mistype their email address when they place an order. Please contact support@buffalojackson.com or call us at 1-800-644-0340


Return Shipping 

We understand that there are times you might not like your product, and we offer a 30 day window to return your product for a full refund if in unused and perfect condition (less original shipping fees). If you would like to return your item, there is no restocking fee, but you will be responsible for paying the shipping back to us


International Shipping Policy 

We have partnered with a third party to service our international customers. Once you have created your shopping Cart, choose the "Outside The U.S.?" button. You will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment. All returns must be RECEIVED 30 days after purchase date in order to receive a refund.  After that date, a store credit will be issued.

Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.