Buffalo Jackson Trading Co.
Customer Service
- Shipping & Delivery
- We offer standard USPS shipping on most items along with Fed-Ex for larger items. You will receive an automatic confirmation email upon your purchase and another confirmation email will be sent as the item is shipped from our warehouse with a tracking #. We ship within 48 hours during the week, and over weekends, it can take up to 72 hours. If you have any questions, email us at support@buffaloandcompany.com
- Returns & Replacements
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We strive to serve our customers in our products and our return policy. We offer a 60 day return policy on all items for whatever reason. If something breaks within the first year or is a defective product, we will either replace the item or fix it depending on which item.
1. Email us at support@buffaloandcompany.com with your order #, item to exchange, and the reason.
2. Our customer service representative will respond within 36 hours with a return authorization number for you to put on the outside of the package. Please do not ship the package until you receive the RA# to guarantee your exchange or refund.
3. Ship Item(s) to following Return Mailing Address:
Buffalo Jackson Trading Co. Fulfillment
Attn: RA#:
2724 Commerce Dr.
Rock Hill, SC 29730
- Viewing Orders
- You can log-in to your account and see your order. We will send you a confirmation shipping email upon its processing through our warehouse. If you have any specific questions, you can email us at support@buffaloandcompany.com and we would be happy to assist you.









